1. Customer Assistance

Our support team is available to address inquiries related to products, orders, or account management. You can contact us through service@essentialsclovip.shop or the website’s contact form. Response times typically range from 24 to 48 business hours.

2. Order Handling

Orders are processed promptly after payment confirmation. Customers will receive an email confirmation containing order details. Requests for order changes, cancellations, or updates must be submitted before the order is shipped. Once the order is dispatched, modifications may not be possible.

3. Delivery Services

We work with reputable shipping carriers to ensure safe and timely delivery. Delivery times depend on the destination and shipping method selected. Customers will receive tracking information once their order has been shipped, allowing them to monitor the delivery status.

4. Product Assurance

All products are carefully inspected for quality and accuracy before shipping. If you receive a defective, damaged, or incorrect item, please contact our support team immediately so we can assist with a replacement or resolution.

5. Returns and Exchanges

Eligible items may be returned or exchanged in accordance with our return guidelines. Customers must contact our support team before returning any products to receive instructions and authorization. Returns that do not meet the conditions may not be accepted.

6. Customer Responsibilities

Customers are responsible for providing accurate shipping information and following return instructions. It is also the customer’s responsibility to report any issues in a timely manner and to comply with our policies when requesting assistance.

7. Limitations and Exceptions

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8. Feedback and Resolution

We value customer feedback and strive to resolve complaints promptly. Issues should be submitted to service@essentialsclovip.shop. Our team will work to address concerns efficiently and provide satisfactory resolutions.

9. Policy Modifications

We reserve the right to update or modify this Service Policy at any time. Updates will be posted on our website and take effect immediately unless otherwise stated. Continued use of our services indicates acceptance of any changes.

10. Contact Information

For questions, concerns, or assistance regarding our services, please contact us at service@essentialsclovip.shop.