1. How do I place an order?

Select the items you want, add them to your cart, and proceed to checkout. Enter your shipping and payment details, then confirm your purchase. You will receive an email confirmation once your order is placed.

2. What payment methods can I use?

We accept:

• Credit and debit cards (Visa, Mastercard, American Express)

• PayPal

• Other digital wallets available at checkout

All payments are securely processed.

3. Can I cancel my order?

Orders can only be canceled before they are processed for shipping. Contact us as soon as possible at service@essentialsclovip.shop to request a cancellation.

4. How long does shipping take?

Shipping times vary by location. Most orders are delivered within 8–25 business days. Tracking information will be provided once your order is shipped.

5. How do I track my order?

After shipment, you will receive a tracking number via email. Use the tracking link to check your order status at any time.

6. What is your return and refund policy?

Returns are accepted within 30 days of delivery for items in their original condition. Refunds are issued after the returned items are inspected. Contact us for return instructions at service@essentialsclovip.shop.

7. Do you offer international shipping?

Yes, we ship worldwide. Shipping times and fees depend on the destination. Please review the checkout options for details.

8. Are the products authentic?

All products are 100% authentic and sourced from trusted suppliers. We ensure quality control before shipment.

9. How can I update my account information?

Log in to your account on our website to update your personal details, shipping address, or password. For assistance, contact service@essentialsclovip.shop.

10. How can I contact customer support?

For any questions or concerns, reach out via service@essentialsclovip.shop. Our support team responds promptly, typically within 24–48 business hours.